Luckladder Limited

1. Introduction

luckladder is committed to implementing robust Know Your Customer (KYC) procedures in accordance with applicable laws and regulations. This KYC Policy explains why we verify your identity, what information we collect, and how we use it to protect both you and our platform.

Important: As a platform that facilitates financial transactions, we are required by law to verify the identity of our users. This requirement is part of our obligations under the Money Laundering Regulations 2017 and is essential for preventing money laundering and fraud.

By using luckladder, you agree to provide accurate and truthful information to verify your identity. Failure to provide accurate information may result in your account being restricted or closed.

2. What is KYC

Know Your Customer (KYC) is the process by which we verify the identity of our users and assess their suitability for using our platform. This process helps us:

• Verify that users are who they claim to be
• Prevent money laundering and fraud
• Protect our users from fraud and identity theft
• Ensure compliance with applicable laws and regulations
• Build trust and security across our platform

3. When We Conduct KYC

We may conduct KYC verification at anytime, but particularly at the following stages:

• Account Registration: When you first create an account on luckladder
• Payout Account Setup: When competition hosts set up a payout account to receive their proceeds
• Suspicious Activity: When we detect unusual patterns or activities on your account
• Periodic Reviews: Regular updates to ensure information remains current and accurate

4. Identity Verification Provider

We use Veriff as our third-party identity verification provider. When KYC verification is required, you will be guided through the Veriff verification flow, which may include providing a government-issued photo ID and a selfie. Veriff processes your data in accordance with their own privacy policy and applicable data protection legislation.

For more information about how Veriff handles your data, please see the Veriff Privacy Notice.

5. Privacy and Data Security

All information collected during the KYC process is handled in accordance with the Data Protection Act 2018 and GDPR. Verification data is processed by Veriff and is used solely for identity verification and regulatory compliance purposes.

For more information about how we handle your personal data, please see our Privacy Policy.

6. Non-Compliance

Failure to complete KYC verification when requested may result in account restrictions, suspension, voiding of prize claims or payouts, or account closure.

7. Contact Us

If you have any questions about our KYC Policy or need help with the verification process, please contact us:

• Email: info@luckladder.com
• Address: luckladder, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ