Luckladder Limited

1. THE PROMOTOR AND WHO WE ARE

We are Luckladder Limited trading as and collectively referred to as (“Luckladder Competitions” “we”, “us”, “our”), a company incorporated in England and Wales with company number 16707663. Our registered office is at luckladder, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We are the “Promotor” of the prize draw (“Draw”) operated at https://luckladder.com (“the Website”) which means that we are responsible for making sure it runs properly and fairly. These Terms apply to you as the participant of the Draw and as our client (“you”, “your”) and govern how the Draw operates. We also facilitate Draws between you and the hosts, who are registered users who create and organise Draws on our Website, with the hosts providing the prizes (“Hosts”). Further information in respect to hosting Draws can be found within clause 9 of these Terms.

2. THESE TERMS AND CONDITIONS

1. These terms and conditions (the “Terms”) let you know how we operate each Draw and the rules of entry.
2. You should always read these Terms to make sure you understand them before you enter into any Draw.
3. We may change these Terms from time to time so you should check this page each time you enter into a Draw. We will let you know on our Website if we have updated our Terms and any changes will apply from the date that they are published on our Website.
4. By entering into any Draw you accept that you understand these Terms and our Privacy Policy and agree to be legally bound by them. Our Privacy Policy may be found here https://luckladder.com/about/privacy.
5. Should you have any queries, concerns or complaints about a Draw then please contact us at info@luckladder.com.
6. If you have any difficulty accessing or entering this promotion, please contact us at info@luckladder.com.
7. If you would like these terms and conditions in another format (for example: audio, large print, braille) please contact us and we will endeavour to provide it.

3. ENTRY RULES

1. Each Draw is open to all persons aged 18 years and over who are resident in England, Wales, and Scotland.
2. By entering into a Draw you confirm that:
   • you are at least 18 years of age;
   • you have the legal capacity and authority to enter into the Draw;
   • you are complying with all legal requirements in your country of residence with regard to entering this prize competition and prize competitions generally and are lawfully able to enter the Draw (and we advise that you seek legal advice and/or check with the relevant authorities in this regard);
   • you accept these Terms and other Draw requirements as detailed on our Website.
3. The following persons are not eligible to enter:
   • our employees or workers, or the employees or workers of any company in our group;
   • employees or workers of any organisation involved in the operation or administration of the Draw including prize suppliers and advertising agencies; and
   • members of their immediate families.
4. Entries will be void if they:
   • do not comply with these Terms;
   • are incomplete or illegible;
   • are postal entries that are sent with the incorrect postage or to the incorrect address;
   • are received after the closing date and time of each Draw;
   • are considered by the Promoter to be part of an attempt to manipulate or unfairly influence the outcome of the Draw.
5. We may ask for proof of age, residence or eligibility. Delay or failure to provide the evidence to our reasonable satisfaction may result in an entry being void or a prize being forfeited.
6. Our decision as to whether an entrant (or their entry) is eligible for the Draw is final and we are not obliged to provide any reasons for disqualification.

4. HOW TO ENTER

You can enter this promotion in any of the following ways:

Online

Complete the entry steps online on our Website at https://luckladder.com. The cost of entry shall be displayed on our Website.

Post

You can enter by post but you will first have to register an account with us (see clause 4.1 below). Please send a postcard with your name, your Luckladder user name, postal address, date of birth, email address and telephone number, the name of the Draw and the unique ID number of the Draw you are entering to luckladder, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Postcards must be sent by first or second class post.

Valid free entries will be found within the history of your account. One entry per postcard to each Draw. Postal entries must be received by the closing date and time shown on each Draw in order for it to be processed before the Draw. Postal entries received after the closing date and time will not be entered into the Draw.

1. In order to enter a Draw you will need to create an account with us via our Website. Please follow the on-screen instructions. You must provide us with your name and contact details which must include your email and postal address or you may create an account via your social media. It is really important that these details are correct, accurate and up to date so that we can contact you about the Draw if we need to. We cannot be responsible or liable to you this regard if you have provided us with inaccurate information. Our Website will not recognise multiple email addresses associated with any account created.
2. It is your responsibility to keep your account details safe and secure and to not choose a password which can be easily guessed, and we are neither responsible nor liable to you in this regard. If you believe that somebody else is using your account, please contact us.
3. Once you have paid for each entry you will then receive an email to confirm your entry into the Draw.
4. Please note that when entering the Draw either Online and/or by Post you will not have been deemed to have entered the Draw until we have confirmed your entry into the Draw by emailing you and by confirmation to your account by logging into your account and checking under the “Account” section. You will then be asked to enter your date of birth to confirm that you are over 18 years of age and that you have read and understood these Terms and our Privacy Policy.
5. We reserve the right to refuse or disqualify your entry if we have reasonable grounds to believe that you have acted in breach of these Terms and you shall be liable for the return and/or reimbursement of all and any prizes (as defined below) to us.
6. We reserve the right to reject entries that are unlawful, indecent, racist, inflammatory, defamatory or which we consider to be otherwise harmful. We also have the right to suspend or cancel your account.
7. We accept no responsibility for any late, lost or misdirected entries including but not limited to entries not received due to technical disruptions, network congestion, loss in service of online entry mechanisms, computer error in transit, delay in postal services or any other reason.
8. There will only be one Draw operating at any one time for each competition.
9. The Draw will close when the closing date with the countdown clock has ended.
10. The Prize for each Draw (“Prize”) will be displayed on our Website.
11. There will only be one winner for each Draw.
12. You must create your online account and only enter the Draw on your own behalf. You are not allowed to enter a Draw on behalf of anyone else.
13. You can enter a maximum number of times as displayed in the description section under the relevant Draw. We will not permit any additional entries.
14. Where the Prize is a holiday or experience day for the Winner and guests the following will apply:
    • The Winner is responsible for arranging (and bearing the costs of) any element of the holiday or experience that is not expressly described in the description section under the relevant competition that you are entering including:
      • transfers and travel;
      • airport, departure, airport parking, overweight baggage, tourist taxes or resort fees imposed at the destination;
      • insurance, visas or other travel documentation;
      • vaccinations, where required;
      • other upgrades (e.g. flights/rooms);
      • spending money;
      • car hire; and
      • events, activities, food and drink.
    • The Winner must ensure that they and their guests hold passports that are valid for travel on the selected dates and that they and their guests are not subject to any restriction which may impact their ability to travel.
    • If you have any accessibility requirements, please inform us as soon as possible.
    • The Prize will be subject to additional terms and conditions imposed by the airline, hotel or other organisation connected to this promotion. The Winner must review and comply with these terms and conditions in order to travel.
    • If necessary due to circumstances beyond its control, we may (at our option) substitute the Prize for:
      • a reasonable equivalent of equal or higher value; or
      • a cash alternative.
    • The Prize is for the named Winner only and cannot be given or transferred to any other person.
    • The Prize supplier is in the described in the description section under the relevant competition that you are entering.
15. Where the Prize is a vehicle:
    • the Promoter will, unless otherwise stated, ensure it comes with a valid MOT (if required);
    • no insurance is included with the Prize and it is the Winner’s responsibility to ensure the vehicle is adequately insured prior to taking it on the public roads (if it is legal to do so);
    • the Promoter has no responsibility for the Prize(s) once it has been delivered. The Winner is solely responsible for complying with all relevant laws and regulations relating to the vehicle, its operation and ensuring they operate it in a safe and responsible manner;
    • no vehicle/road tax is included; and
    • the Winner is solely responsible for ensuring they have all necessary safety equipment and clothing (for example, helmets, boots and gloves) and for wearing them whilst operating the vehicle.

5. THE DRAW

1. Draw entries will be entered into using a random number generator. The Draw entry randomly selected will be deemed the winner of the Draw (“Winner”).
2. There will be one Winner per Draw unless otherwise stated on our Website.
3. The Winner will be notified as soon as possible via email, using the email address and contact details you provided at the time of creating your account. It is your responsibility to make sure that the details provided to us are correct and up to date. It is also your responsibility to make sure that an email from us has not gone into your spam or junk email folders. We will not be responsible or liable if you have provided inaccurate details or if you have failed to contact us in response to one of our emails within 28 days from the date of our email to you. To claim a prize, The Winner must:
   • Use their unique verification code within the 28-day period;
   • Confirm receipt and satisfaction with the Prize; and
   • Complete any required identity verification.
4. The Winner has 28 days from the Draw Date to accept their Prize and confirm receipt of the Prize. If the Prize is not accepted within this period (which we may extend at our absolute and sole discretion) or the Winner has breached these Terms, the Winner will forfeit the Prize and the Draw will be drawn again from the remaining entries in accordance with clause 5.2 and 5.3 above.
5. The relevant Host of that Draw will contact the Winner using the email address provided at the time the Winner created the account, for the sole purpose of arranging the delivery or collection of the Prize.
6. The Winner shall provide us with two valid forms of identification (one of which must be photo identification) prior to receiving any Prize. Failure to provide identification which is acceptable to us shall mean that the Winner forfeits his entry and Prize, and the Draw will be redrawn in accordance with clause 5.1 and 5.2 above.
7. Following our successful verification of the Winner (and we reserve the right to verify the Winner in our sole and absolute discretion) the relevant Host of that Draw will contact you to arrange the free delivery of your Prize to the address in Great Britain as stated on your account.
8. We shall endeavour to transfer cash Prizes to the Winner within 28 days from the date of the Draw.
9. In all other cases, the relevant Host of that Draw will provide the Winner with instructions on how to book or obtain their Prize.
10. Some Prizes, including but not limited to bespoke and/or custom-made Prizes are subject to availability.
11. The Winner is responsible for any costs or expenses involved in claiming or using the Prize other than those that are expressly stated as being included as part of the Prize.
12. We are not liable for any damage or loss to a Prize caused by any third party. If a Prize is damaged or fails to be delivered, we have no obligation to provide a replacement Prize.
13. Winners shall be responsible for all tax and other such charges which could apply as a result of receiving a Prize and should seek independent financial advice. We shall have no responsibility or liability to you or any tax authority in this regard.
14. The Prize may be subject to additional Terms imposed by the supplier or other organisation connected to this promotion.
15. If necessary due to circumstances beyond our control, we may (at our option) substitute the Prize for:
    • a reasonable equivalent of equal or higher value; or
    • a cash alternative.
16. The Prize is for the named winner only and cannot be given or transferred to any other person.
17. Partial details of the Winner can be obtained by sending an email to us at info@luckladder.com and will be published at https://luckladder.com 6 months after the closing date and time.
18. Entrants who do not want their details included on the list of Winners referred to above must notify us within a reasonable period of time before the closing date and time of this promotion.
19. All Winners will be required for post Draw publicity which may include interviews with press, the provision or taking of photographs and/or videos for use in press and on social media platforms. Please see our Personal Information section below. Please note that your current social media profile picture may be displayed on our Website under the Winners section.

6. PERSONAL INFORMATION AND DATA PROTECTION

1. We collect and use personal information that you provide to us when entering a Draw and when you visit our Website in accordance with our Privacy Policy. This information will be used by us and our third parties who assist us with the operation and administration of the Draw.
2. You should read our Privacy Policy carefully prior to entering into a Draw so that our use of your personal information is acceptable to you. We will only ever use your personal information in accordance with our Privacy Policy.
3. By entering into a Draw you agree and consent that we may use and/or publish your surname, county, occupation, character, appearance and likeness without any consideration or payment to you in accordance with our Privacy Policy.
4. We shall ensure that we protect your personal information in accordance with the applicable data protection laws including but not limited to the Data Protection Act 2018 and the UK GDPR.

7. YOUR INTELLECTUAL PROPERTY RIGHTS AND OUR USE OF YOUR ENTRY

1. You will retain ownership of all intellectual property rights (including copyright) in your entry, but you agree to grant us a licence to use it for any purpose connected to this promotion.
2. The licence will last for the duration of the relevant intellectual property right and includes the right for us to:
   • edit or modify your entry (including resizing, adjusting the colour and adding elements such as text);
   • adapt it or incorporate it into other materials;
   • sub-licence it to third parties or companies in our group to use for the purposes described in these Terms; and
   • republish it (or any version modified in the way described above) on any media anywhere in the world.
3. You confirm that your entry:
   • is your own original work and does not breach any third party’s intellectual property rights (for example, by including a company’s trade mark without permission);
   • is not defamatory, offensive, threatening, discriminatory, distasteful, pornographic or illegal;
   • can be submitted to us and used without breaching any contractual obligation to any person; and
   • does not contain anything which may be confidential or commercially sensitive.
4. If your entry contains photographs or video images of people, you must ensure that you inform them that you intend to use the material for the purposes of this promotion and obtain their consent.
5. We may ask you for evidence of any such consent and reserve the right to disqualify your entry if you are unable to provide it or if we have doubts about its adequacy.
6. You are not entitled to any fees for granting the licence and you are not entitled to terminate it unless we agree in writing.

8. IMPORTANT LEGAL INFORMATION

It is really important that you pay particular attention to this clause as it contains important legal information.

1. Entry into a Draw is non-refundable, except in the following circumstances which are wholly at the Promoter’s discretion:
   • in the event that there is an issue with the delivery of the Prize, (such as the Host being uncontactable); or
   • in the event that the original Prize is no longer available and the Winner refuses the alternative Prize or cash alternative.
2. We accept no responsibility for liability to you for reasons outside of our control to include (but not limited to) technical failures, malfunctions, internet accessibility or availability, web congestion, acts or omissions of any service provider, unauthorised intervention, computer virus, tampering, fraud or any other reason which affects the running, integrity, fairness, or administration of the Draw in any way and no compensation or damages will be payable to you.
3. We reserve the right in our absolute and sole discretion to suspend or cancel or terminate the Draw in exceptional circumstances and to disqualify any person from that Draw and from future Draws who has directly or indirectly caused or who causes the Draw to be terminated, cancelled, delayed or suspended.
4. We may vary these Terms or terminate, cancel, delay or suspend a Draw at any time in our absolute and sole discretion if we feel that it is reasonable to do so. If we terminate, cancel, delay, or suspend a Draw we shall not be liable to you and no compensation will be offered.
5. Our decision in relation to any Draw is final.
6. We give no warranty or guarantee as to the quality, suitability and/or fitness for any particular purpose of any Prize. To the maximum extent permitted by law, all conditions, warranties and representations expressed or implied by law are hereby expressly excluded.
7. To the maximum extent permitted by law, we shall not have any liability to you or any Winner in connection with or arising from any Draw howsoever caused, including costs, expenses, damages and any other liabilities, provided that nothing in this clause shall limit our liability for personal injury or death caused by our negligence.
8. Our total maximum aggregate liability to each Winner shall be limited to the total value of any one Prize when we are hosting the Draw.
9. Our total maximum aggregate liability for non-winners shall be limited to the amount paid to enter the Draw.
10. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
    • losses that were not foreseeable to you and us when these Terms were formed;
    • losses that were not caused by any breach on our part;
    • business losses; and
    • losses to non-consumers.
11. Nothing in these Terms shall affect your statutory rights.
12. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.
13. If you want to contact us about this promotion or have a complaint, you can reach us by:
    • email: info@luckladder.com; or
    • luckladder, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
14. These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales and the court in the country where you reside within Great Britain shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

9. HOSTING DRAWS

1. Registered users may apply to become a Host and create their own Draw on our Website.
2. Hosts must:
   • Clearly describe the Prize and its condition when creating the Draw;
   • Not include a Prize which is a Prohibited Item listed within clause 10;
   • Confirm they own or control the Prize;
   • Ensure the Prize value does not exceed £250,000;
   • Deliver or facilitate the collection of the Prize to The Winner within the specified timeframe;
   • Ensure all information provided about the Prize is accurate to the best of their ability;
   • Understand and comply with the Prize handover rules as outlined in these Terms; and
   • Adhere to these Terms.
3. We deducts a 3.9% commission from all ticket sales and a 3.9% commission from all payouts to Hosts. In the event that the 3.9% ticket sales commission is less than £2.00, the commission we will receive will be set to £2.00.
4. Hosts agree to provide the Prize to The Winner free of charge.
5. Hosts must facilitate the delivery or collection of the prize within 28 days of Winner confirmation, unless otherwise stated.
6. No Competition Modifications: Once a Draw is created and published, Hosts cannot edit, modify, or cancel the Draw. All Draw details, including Prize description, Draw Date, ticket quantities are final and cannot be changed.
7. Prize Value Limits: The Promoter reserves the right to reject or cancel any Draw where the Prize value exceeds £250,000. If a competition is cancelled before the draw due to the above, all entrants will receive a full refund of their entry fees.
8. Host Payout Period: Hosts have 28 days from The Winner accepting their Prize to request their payout. This period begins when The Winner uses their verification code to confirm Prize receipt. Extensions may be granted at The Promoter's discretion for reasonable circumstances.
9. Host Payout Process: To receive their payout from the Promoter, Hosts must:
   • Wait for The Winner to claim their Prize using their verification code;
   • Use their own verification code within 28 days of The Winner's claim; and
   • Complete any required identity verification for payout. Hosts will then receive their payout from the Promoter into their bank account provided to the Promoter at the time they register as a Host.
10. Consequences of Late Payout Requests: If Hosts fail to request their payout within 28 days (or any granted extension period):
    • The payout request may be voided after reasonable attempts to contact the Host;
    • Funds may be forfeited to The Promoter;
    • No compensation or alternative arrangements will be provided unless required by law;
    • The Host loses all rights to the competition proceeds.
11. Hosts shall indemnify, and keep indemnified, the Promoter from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by the Promoter as a result of or in connection with the Host’s breach of any of the Host’s obligations under these Terms.
12. The Host shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom to cover its obligations under these Terms. On request, the Hosts shall supply, so far as is reasonable, evidence of the maintenance of the insurance and all of its terms from time to time applicable. The Host shall on request assign to the Promoter the benefit of such insurance.
13. Limitations on Liability – Hosting Draws:
    • The extent of the Host’s and the Promoter’s liability under or in connection with these Terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause.
    • Subject to clause 9.13.4 the total liability of: the Promoter in respect to Winners and non-winners shall be limited to the amount paid to enter the Draw; the Host in respect to Winners shall be limited to the total value of any one Prize and in respect to non-winners shall be limited to the amount paid to enter the Draw, in addition to the Host’s other obligations contained within these Terms; the Host shall be liable for any consequential, indirect or special loss; and the Host shall be liable for any loss of profits (whether direct or indirect).
    • Except as expressly stated in these Terms, and subject to clause 9.13.4, all warranties, terms, and conditions whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.
    • Notwithstanding any other provision of these Terms, the liability of the Host’s and the Promoter’s shall not be excluded or limited in any way in respect of the following: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; any other liability which cannot be excluded or limited by applicable law.
14. The Host shall keep confidential all information they are provided by the Promoter and shall only use this information to deliver or facilitate the collection of the Prize to The Winner within the specified timeframe or as otherwise as the Promoter specifies. This clause shall remain in force indefinitely.
15. The Promoter may terminate its agreement with the Host at any time by giving notice in writing to the Host by email if: the Host commits a breach of these Terms and such breach is not remediable; the Host commits a breach which is capable of being remedied and such breach is not remedied within 14 days of receiving written notice; any consent, licence or authorisation held by the Host is revoked or modified; or it decides to withdraw its consent for the Host to host Draws on its Website.
16. Termination of these Terms shall not affect any accrued rights and liabilities of the Promoter at any time up to the date of termination.
17. The Host may not assign, subcontract or encumber any right or obligation under these Terms, in whole or in part, without the Promoter’s prior written consent.
18. The Host shall pay all sums that it owes to the Promoter under these Terms without any set-off, counterclaim, deduction or withholding of any kind, save as may be required by law.
19. The Host and the Promoter agree that these Terms and any documents entered into pursuant to it constitutes the entire agreement between them and supersedes all previous agreements, understandings and arrangements between them, whether in writing or oral in respect of its subject matter.
20. Nothing in these Terms purports to limit or exclude any liability for fraud.
21. The Host and the Promoter are independent persons and are not partners, principal and agent or employer and employee and these Terms does not establish any joint venture, trust, fiduciary or other relationship between them, other than the contractual relationship expressly provided for in it.
22. The Host recognises that any breach or threatened breach of these Terms may cause the Promoter irreparable harm for which damages may not be an adequate remedy. Accordingly, in addition to any other remedies and damages available to the Promoter, the Host acknowledges and agrees that the Promoter is entitled to the remedies of specific performance, injunction and other equitable relief without proof of special damages.
23. The Host shall comply with all applicable laws and shall maintain such licences, authorisations and all other approvals, permits and authorities as are required from time to time to perform its obligations under or in connection with these Terms.

10. PROHIBITED ITEMS

The following items are strictly prohibited from being offered as prizes on our Website. This list is comprehensive but not exhaustive, and we reserve the right to prohibit additional items at our sole discretion.

1. Weapons and Dangerous Items: Firearms, ammunition, and all related accessories; disguised, detectable, or switchblade knives; martial arts weapons and combat equipment; silencers, suppressors, and weapon modifications; tear gas, pepper spray, and other chemical weapons; any item designed or intended for use as a weapon.
2. Pyrotechnic Devices and Hazardous Materials: Fireworks and all pyrotechnic products; toxic, flammable, and radioactive materials; gunpowder, explosives, and explosive precursors; chemical solvents and industrial hazardous substances.
3. Adult Content and Services: Pornographic material of any kind; escort services or dating services; content involving minors or that may be construed as paedophilia; adult entertainment services or products.
4. Drugs and Controlled Substances: Controlled substances and illegal drugs; drug paraphernalia and equipment for drug use; psychoactive and plant-based drugs (e.g., salvia, magic mushrooms); legal substances that produce illegal drug effects when ingested, inhaled, or extracted; materials promoting drug use or drug culture.
5. Gaming and Gambling: Lotteries and lottery tickets; sports betting (unless legitimately licensed); participation registers for direct game connections; any gambling-related content or services.
6. Financial Services and Products: E-money cards and electronic money products; cryptocurrency, Bitcoin, and other digital currencies; crowdfunding services and investment products; trading services and financial instruments; securities, stocks, bonds, and investment products; credit services and financial products; payment orders, traveller’s checks, and financial documents.
7. Precious Materials and Luxury Items: Gold, silver, and other precious metals; precious stones and gemstones; luxury watches and high-value jewellery (including Rolexes, Patek Philippe, Audemars Piguet, and similar high-end timepieces); massive sales of rare or precious materials; high-value items commonly associated with money laundering activities; luxury handbags and accessories (Hermès, Chanel, Louis Vuitton, etc.); high-end art and collectibles without proper provenance documentation.
8. Medical and Health Products: Prescription drugs and medicines requiring physician authorization; medical devices requiring special distribution licenses; drugs tested as aids or performance enhancers; unfounded treatments or miracle health solutions; medical procedures and surgical services.
9. Marketing and Spam Tools: Email lists and mailing databases; software enabling unsolicited email messages (spam); mass marketing tools and bulk communication systems.
10. Animals and Plant Materials: Animal parts, blood, or bodily fluids; toxic weeds and harmful plants; plant seeds and biological organisms; endangered or protected species and their derivatives.
11. Copyright and Intellectual Property Violations: Unauthorized copies of books, music, films, and media; pirated software, videogames, and digital content; counterfeit goods and designer item imitations; uncertified celebrity autographs and memorabilia; fake coins, stamps, tickets, and collectibles.
12. Technical Circumvention Devices: Mod chips and device modification tools; iPhone unlocking devices and services; tools for circumventing digital protection measures; illegal telecommunications equipment; cable descramblers and signal acquisition devices.
13. Government and Official Documents: Government IDs, passports, and official documents; diplomas, certificates, and academic credentials; titles of nobility and official designations; government uniforms and official attire; police badges and law enforcement equipment.
14. Illegal and Criminal Materials: Hacking and cracking materials; manuals for unauthorized access to systems; stolen goods and contraband items; materials promoting illegal activities; items associated with criminals or criminal acts; human organs, body parts, and biological materials.
15. Offensive and Harmful Content: Content defaming or slandering individuals or groups; materials promoting violence or hatred; content encouraging participation in terrorist groups; materials violating accepted principles of morality; content promoting bigotry or discrimination.
16. Academic and Educational Violations: Dissertations and academic papers; test-taking services and academic cheating aids; plagiarized or purchased academic work.
17. Multi-level Marketing and Schemes: Multi-level marketing programs; pyramid schemes and Ponzi schemes; wealth creation programs and get-rich-quick schemes; matrix schemes and similar programs.
18. Cultural and Protected Items: Items covered by UNESCO 1970 Convention; cultural artifacts and works of art; cave formations and geological specimens; items protected by national and federal laws.
19. Traffic and Safety Equipment: Radar jammers and speed detection avoidance devices; traffic signs and signal converters; vehicle titles and number plates; airbags and automotive safety equipment.
20. Environmental and Chemical Hazards: Batteries containing mercury or hazardous materials; freon and cooling substances; pesticides and insecticides; industrial solvents and chemicals.
21. Real Estate and Property: All residential and commercial real estate, properties and investments whether located inside or outside of the United Kingdom.

We reserve the right to remove any Draw or Prize that violates these rules or is deemed high-risk at our sole discretion. High-risk items may be removed at any point during the Draw lifecycle, including after publication. This list is designed to ensure compliance with UK law and our Website policies.

11. RESPONSIBLE GAMING

1. We are committed to promoting responsible participation in our Draw. We recognize that while our platform operates as a prize competition draw with postal entry route rather than gambling, we have a duty to ensure users participate responsibly.
2. We encourage users to set personal spending limits and participate within their means. Users should never spend more than they can afford to lose.
3. Users should be aware of the following warning signs of problematic participation:
   • Spending more money or time than intended;
   • Chasing losses by entering more Draws;
   • Participating when feeling upset, angry, or depressed;
   • Lying to family or friends about participation; and
   • Neglecting work, family, or other responsibilities.
4. Users who feel they may have a problem with their participation can request self-exclusion by contacting us at info@luckladder.com. Self-exclusion requests will be processed as soon as possible and will prevent access to the platform for a minimum period of 6 months.
5. If you or someone you know has a problem with excessive participation, please contact:
   • GamCare: 0808 8020 133 (UK);
   • Gamblers Anonymous: www.gamblersanonymous.org.uk; or
   • National Gambling Helpline: 0808 8020 133.
6. We may monitor accounts for signs of problematic behavior and may contact users or implement additional safeguards if we identify concerning patterns.
7. Parents and legal guardians are responsible for monitoring their children's internet usage and ensuring they do not access or use the Services. We do not knowingly collect or solicit personal information from anyone under the age of 18.

12. ADDITIONAL INFORMATION ABOUT OUR WEBSITE TERMS

1. The following Terms explain how you may use this Website and any of its content.
2. You should read these Terms carefully before using the Website. By using the Website or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Website immediately.
3. These Terms apply to any parts of the Website, its functionality and content provided to you free of charge for entertainment purposes only.

13. USING THE WEBSITE

1. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Website.
2. We make no promise that the Website is appropriate or available for use in locations outside of Great Britain. If you choose to access the Website from locations outside Great Britain, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
3. We try to make the Website as accessible as possible. If you have any difficulties using the Website, please contact us using the contact details at the top of this page.
4. As a condition of your use of the Website, you agree not to:
   • misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
   • attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website.
5. We may prevent or suspend your access to the Website if you do not comply with these Terms or any applicable law.

14. REGISTRATION AND PASSWORD SECURITY

1. Use of the Website requires registration, particularly in order to access your account area of the Website.
2. We are not obliged to permit anyone to register with the Website and we may refuse, terminate or suspend registration to anyone at any time.
3. You are responsible for making sure that your password and any other account details are kept secure and confidential.
4. If we have reason to believe there is likely to be a breach of security or misuse of the Website through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.

15. INFRINGING CONTENT

1. We will use reasonable efforts to:
   • delete accounts which are being used in an inappropriate manner or in breach of these Terms; and
   • identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in our reasonable opinion unacceptable to us when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.
2. If you believe that any content which is distributed or published by the Website is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.

16. OWNERSHIP, USE AND INTELLECTUAL PROPERTY RIGHTS IN THE WEBSITE

1. The intellectual property rights in the Website and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Website (Content) are owned by us and our licensors.
2. We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
3. Nothing in these Terms grants you any legal rights in the Website or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Website or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Website or the Content.
4. Trade marks: Luckladder is and are our trademarks. Other trade marks and trade names may also be used on the Website or in the Content. Use by you of any trade marks on the Website or in the Content is strictly prohibited unless you have our prior written permission.

17. SUBMITTING INFORMATION TO THE WEBSITE

1. While we try to make sure that the Website is secure, we do not actively monitor or check whether information supplied to us through the Website is confidential, commercially sensitive or valuable.
2. Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Website will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

18. ACCURACY OF INFORMATION AND AVAILABILITY OF THE WEBSITE

1. We try to make sure that the Website is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Website will be fit or suitable for any purpose. Any reliance that you may place on the information on the Website is at your own risk.
2. We may suspend or terminate access or operation of the Website at any time as we see fit.
3. Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Website and its Content.
4. While we try to make sure that the Website is available for your use, we do not promise that the Website will be available at all times or that your use of the Website will be uninterrupted.

19. HYPERLINKS AND THIRD PARTY SITES

The Website may contain hyperlinks or references to third party advertising and websites other than the Website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the Terms of that third-party site and is at your own risk.

20. EVENTS BEYOND OUR CONTROL

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics.

21. RIGHTS OF THIRD PARTIES

No one other than a party to these Terms has any right to enforce any of these Terms.

22. VARIATION

1. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause.
2. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Website and by continuing to use and access the Website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.